Return and Refund Policy

Last updated: 21 July 2026

Thank you for shopping with Alpha Shamaq. We want you to be satisfied with your purchase. This policy explains how returns, cancellations, exchanges, and refunds are handled.

1. Change-of-mind returns

Customers purchasing online may cancel an order within 14 days after receiving it, without providing a reason.

After informing us that you wish to cancel, you must return the product within a further 14 days.

To request a return, contact:

Email: support@alphashamaq.com
Telephone: 07435 830889
Business hours: Monday–Friday, 10:00 am–4:00 pm

Please provide:

• Your full name
• Order number
• Product being returned
• Reason for the return, where applicable

2. Return conditions

To receive a full change-of-mind refund, the product should be:

• Returned with all components, manuals, accessories, and packaging
• Securely packed to avoid damage in transit
• Free from damage caused after delivery
• Handled only as much as reasonably necessary to inspect it

We may reduce the refund where the product’s value has been reduced because it was handled beyond what would reasonably be allowed in a physical shop.

Do not send a return before contacting us and receiving return instructions.

3. Items that may not be returnable

The right to cancel may not apply to:

• Personalised or custom-made products
• Products that deteriorate or expire quickly
• Sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed, where legally applicable
• Gift cards or digital products once supplied, where the customer has agreed to immediate supply and acknowledged the loss of cancellation rights

This does not affect your rights where a product is faulty, damaged, misdescribed, or unfit for purpose.

4. Return delivery costs

For change-of-mind returns, the customer is normally responsible for the return delivery cost.

If a product is faulty, damaged on arrival, incorrect, or not as described, Alpha Shamaq will cover reasonable return costs or provide an appropriate return method.

We recommend using a tracked service and keeping proof of postage. Alpha Shamaq is not responsible for returns lost before reaching us.

5. Faulty, damaged, or incorrect products

Please inspect your order after delivery.

Contact us promptly if the product:

• Arrives damaged
• Is faulty
• Is not the product ordered
• Is materially different from its description
• Is not fit for its intended purpose

Please include photographs or video where this helps demonstrate the issue.

Depending on the circumstances and your legal rights, we may offer:

• A full refund
• A repair
• A replacement
• A partial refund

Under UK consumer law, customers may have the right to reject faulty goods within 30 days and receive a refund. Further repair or replacement rights may apply after that period.

6. Refund processing

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be sent to the original payment method. Refunds are normally issued within 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

Where a complete online order is cancelled, we will refund the basic standard delivery charge paid for that order. Additional costs for premium or express delivery are not normally refundable beyond the cost of standard delivery.

Your bank or card provider may require additional time to show the refund.

7. Exchanges

The fastest way to obtain a different product is normally to return the original item and place a new order.

Contact us before returning an item if you would prefer an exchange. Exchanges are subject to stock availability.

8. Return address

Returns should only be sent after contacting us.

Alpha Shamaq
435 Moseley Road
[Add city and postcode]
United Kingdom

Email: support@alphashamaq.com