Shipping Policy

Last updated: 21 July 2026

1. Order processing

Orders are normally processed during:

Monday–Friday, 10:00 am–4:00 pm

Orders placed outside these hours, on weekends, or on public holidays will normally begin processing on the next working day.

2. Delivery locations

Alpha Shamaq currently delivers to:

[Specify: United Kingdom only / UK and selected international destinations]

Customers should confirm that their delivery address is accurate before placing an order.

3. Delivery times

Estimated delivery times are:

• Standard UK delivery: [insert number] working days
• Express UK delivery: [insert number] working days
• International delivery: [insert number] working days

Delivery times begin after processing and are estimates rather than guaranteed dates unless expressly stated.

4. Shipping charges

Delivery charges are shown during checkout.

Suggested wording based on your store banner:

• Free UK shipping on orders over £40
• Orders below £40: [insert delivery price]
• Express delivery: [insert price]

Do not publish “free shipping over £40” unless that is the actual checkout rule.

5. Order tracking

Where tracking is available, tracking details will be sent by email after dispatch.

Tracking information may take time to become active after the courier receives the parcel.

6. Delays

Contact us if the order has not arrived after the estimated delivery period.

We may ask you to confirm the delivery address and check:

• Safe places
• Reception or concierge
• Household members
• Neighbours
• Courier tracking information

7. Incorrect addresses and failed delivery

Customers are responsible for entering a complete and correct delivery address.

If an order is returned because of an incorrect address, refusal, or repeated failed delivery, we may require payment of another delivery charge before resending it.

8. Damaged parcels

If a parcel arrives visibly damaged:

• Photograph the external packaging before opening it
• Photograph the damaged product
• Keep the packaging
• Contact support@alphashamaq.com promptly

9. Split deliveries

Orders containing multiple products may occasionally arrive in separate parcels.

10. International orders

International customers may be responsible for customs duties, taxes, import charges, and local handling fees unless the checkout expressly states otherwise.

Customs delays are outside our direct control.

11. Contact

For shipping questions:

Email: support@alphashamaq.com
Telephone: 07435 830889
Hours: Monday–Friday, 10:00 am–4:00 pm